Privacy Policy for Emerald Voyage
At Emerald Voyage, we are committed to protecting the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us. By using our site and services, you agree to the terms of this Privacy Policy.
1. Information We Collect
We collect various types of information to provide and improve our bespoke travel experiences for Ireland.
1.1 Personal Information You Provide Directly To Us:
This includes information you voluntarily provide when you:
- Book a travel itinerary, cultural tour, adventure holiday, or corporate retreat.
- Enquire about our services.
- Subscribe to our newsletter or other communications.
- Participate in surveys or promotions.
- Contact us for support or other inquiries.
The personal information we collect may include, but is not limited to:
- Name, address, email address, phone number.
- Passport details or other identification (for international travel requirements).
- Payment information (processed securely by third-party payment processors).
- Dietary restrictions, health information relevant to travel, and other special requests.
- Preferences for accommodation, activities, and travel style.
1.2 Information Collected Automatically:
When you visit our site, we may automatically collect certain information through cookies and similar technologies. This includes:
- IP address.
- Browser type and version.
- Operating system.
- Referring URLs.
- Pages viewed and navigation paths on our site.
- Time and date of visit.
2. How We Use Your Information
We use the information we collect for various purposes, including:
- To provide and personalize our travel services, including bespoke itineraries, accommodation bookings, and local experience curation.
- To process your bookings and payments.
- To communicate with you about your bookings, inquiries, and service updates.
- To send you marketing and promotional communications about our services, offers, or news that may be of interest to you (with your consent where required).
- To improve our website, services, and customer experience.
- To analyze usage trends and enhance the functionality of our online platform.
- To comply with legal obligations and resolve disputes.
- To ensure the safety and security of our travellers and services.
3. Sharing Your Information
We do not sell your personal information to third parties. We may share your information with:
- Service Providers: Third-party vendors and partners who perform services on our behalf, such as accommodation providers, tour operators, transport companies, payment processors, and IT service providers. These partners are required to protect your information and use it only for the purposes for which it was provided.
- Legal Requirements: When required by law or in response to valid requests by public authorities (e.g., a court order or government agency).
- Business Transfers: In connection with a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
- Consent: With your explicit consent for any other purpose not outlined in this policy.
4. Data Security
We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, loss, misuse, alteration, or disclosure. These measures include encryption, firewalls, and secure data storage. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
5. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.
6. Your Data Protection Rights
Under the General Data Protection Regulation (GDPR) and other applicable data protection laws, you have certain rights concerning your personal data:
- Right of Access: You have the right to request copies of your personal data.
- Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or incomplete.
- Right to Erasure: You have the right to request that we erase your personal data under certain conditions.
- Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data under certain conditions.
- Right to Object to Processing: You have the right to object to our processing of your personal data under certain conditions.
- Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
To exercise any of these rights, please contact us using the contact details provided below. We may require you to verify your identity before responding to such requests.
7. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your experience, analyze site usage, and support our marketing efforts. You can manage your cookie preferences through your browser settings.
8. Third-Party Links
Our website may contain links to third-party websites not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. We encourage you to review the privacy policies of any third-party sites you visit.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post any changes on this page, and the "last updated" date will be revised accordingly. We encourage you to review this Privacy Policy periodically.
10. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us at:
Emerald Voyage
38 Ormond Quay Lower
Dublin 7
Dublin, County Dublin, D07 V9W4
Ireland